Shipping and Handling

●Please check the contents as soon as you receive the product.

●Due to the nature of the product, we do not accept returns or exchanges for the convenience of the customer.

●In the unlikely event that the delivered goods are stained or damaged, please contact us by phone within two days of receipt of the goods.

●Sending errors will be replaced. Please contact us on the date of arrival.

●Please note that products cannot be returned more than 7 days after delivery.

Please note that in case of a defective product placed at room temperature or without prior notice, we cannot exchange the product.

If there is obvious damage upon receipt of the goods, please inform the delivery person of the "refusal to receive", do not receive the goods and contact us.

【Privacy Policy (Privacy Policy)】

(hereinafter referred to as "the Company") takes the utmost care in respecting and protecting personal information entrusted to us, and has established the following privacy policy.

◆The term "personal information" shall mean information that can be used to identify a specific individual. Personal information includes information such as name, age, date of birth, telephone number, e-mail address, and other information that is easily cross-referenced with other information to identify a specific individual, even if that information alone cannot be used to identify the individual.

◆Collection and Use of Personal Information

You are free to browse our site without entering or disclosing any information about yourself, and you are free to remain anonymous. However, you will be asked to enter your name, address, telephone number, e-mail address and other information when you register for membership, purchase a product or make an inquiry. Please refer to the "Purpose of Use of Personal Information" for the purpose of use of such information and "Management of Personal Information" for management of such information.

◆ Purpose of Use of Personal Information

We will use your personal information for the following purposes

●We use your name, address, phone number and other contact information to ship products to you and to bill you, and we may use your credit card number, bank account and other payment information you specify in connection with the billing. We may also use the credit card number, bank account and other payment information you specify in connection with the billing process.

●We use your contact information, such as your name, address, e-mail address, and other information to contact and confirm your order and shipping method, as well as the type and quantity of products you ordered and the amount you are billed for.

●We use your usage history and contact information such as your name, address, and e-mail address to inform you of our promotions, products and services.

●We use your contact information, including your name, address, and e-mail address, to respond to your requests and inquiries.

●To facilitate the next member login, we use cookies to retain login information, and you may choose to retain or not. We also use cookies when necessary for site operation.

◆ Personal Information Management

We will manage your personal information in the following ways

●We restrict the use of personal information to those who need it for their work, keep it accurate and up-to-date, and manage it appropriately to prevent unauthorized access, loss, destruction, falsification, and leakage.

●In the course of business operations, such as providing products and services to our customers, we may provide some personal information to outside contractors. In such cases, we will manage the information to ensure that the subcontractor handles it appropriately.

●For personal information stored in the system, accounts and passwords are set up so that only those employees who need them for their work can use them, and access rights are managed. Accounts and passwords will be strictly managed to prevent leakage or loss.

◆Disclosure of Personal Information 

Your personal information will not be disclosed to any third party without your consent, except in the following cases
・If you have your consent to provide it
・For those collected on the premise of what is provided, such as advertising

・When outsourcing information processing・Disclose in a manner that does not allow for personal identification (e.g., statistics by age) ・If the police, prosecutors, courts, or other legal agencies request that you provide them

・When required by law - When it is necessary for the protection of a person's life, body or property and it is difficult to obtain your consent

◆Verification, Correction and Deletion of Personal Information

If you wish to confirm, change or delete your personal information, we will correct or delete it in accordance with the standards of the law.

◆For Continuous Improvement

We will comply with Japanese laws and regulations regarding the protection of personal information held by us, and we will maintain and improve our efforts and protection activities as described above.

For inquiries about personal information, please contact
Canadel Corporation 1-5-10 Otemachi, Naka-ku, Hiroshima City, Hiroshima Prefecture

TEL.082-236-9313
December 1, 2020 Enacted and enforced